Privacy Policy

Effective date: April 13, 2026

Runeforged Heroes is currently in active development. Features, systems, service providers, and data flows may change. This policy will be updated as the live game evolves.

1. Who We Are

Runeforged Heroes is operated by Outleveled Games. If you have privacy questions or requests, contact us at [email protected].

2. Data We Collect

2.1 Account and identifier data

• The game currently uses a guest sign-in flow through PlayFab.
• A persistent install or account identifier is stored on device and used for login.
• PlayFab account, profile, and currency data may be retrieved at login.
• If available in account data, a contact email may be read to prefill support flows.

2.2 Device-local data

• Client settings are stored on your device, including configuration such as audio, vibration, and graphics preferences.
• These local settings are functional game preferences and are not treated as sensitive personal data.

2.3 Gameplay, progression, and economy data

• Server-side game state can include progression, currencies, inventory, mailbox data, and reward claim state.
• Server-side systems are authoritative for many rewards and economy outcomes.

2.4 Social and guild data

• Guild features may store profile snapshots such as display name, avatar or frame IDs, and progression indicators.
• Last-seen and online presence signals may be stored for guild or social functionality.
• Guild chat messages and guild-directory metadata may be stored and shown to other players.
• Guild moderation actions, including kick notices or reasons, may be recorded and delivered through in-game mail.

2.5 Monetization and purchase data

• Rewarded ad completion metadata may be recorded for entitlement validation, fraud prevention, and reporting.
• In-app purchase receipts and purchase metadata may be transmitted for validation through platform or PlayFab services.

2.6 Support messages and diagnostics

• Support currently uses your device mail client via mailto: to send messages to our support email.
• Your support message may include contact information and optional diagnostics such as app version, platform, and device details.

2.7 Telemetry and backend logs

• Gameplay or session telemetry may be sent through PlayFab services.
• Backend services may use logging and monitoring, including Application Insights, for reliability, debugging, and abuse handling.

3. How We Use Data

• Provide account login and game progress continuity.
• Operate live-service systems including inventory, currencies, guild, mail, events, and rewards.
• Validate purchases and ad rewards.
• Respond to support requests.
• Maintain service integrity, detect abuse or fraud, and improve reliability.

4. Service Providers and Third Parties

Depending on platform and feature availability, Runeforged Heroes may use:

• Microsoft PlayFab
• Microsoft Azure
• Unity technologies
• Unity Ads, LevelPlay, or ironSource mediation services
• Apple App Store payment infrastructure
• Google Play payment infrastructure
• Your device mail client for support email flow

5. Data Retention

We keep data as long as reasonably necessary to operate the game, provide support, resolve disputes, enforce terms, comply with legal obligations, and protect service integrity. Retention periods may vary by data type.

6. Your Privacy Choices and Requests

You can contact us at [email protected] to request help with account or privacy questions, including data access or deletion requests where applicable.

7. Children and Age Considerations

We may update this section as release targeting and region-specific legal requirements are finalized. If age-gating or parental-consent requirements change, this policy will be updated.

8. International Processing

Because service providers may operate in multiple regions, your data may be processed in countries other than your own. We rely on provider safeguards and applicable legal mechanisms where required.

9. Security

We use reasonable technical and organizational measures intended to protect personal data. No system can guarantee absolute security.

10. Changes to This Policy

We may update this policy as features, providers, or legal requirements change. Updated versions will be posted on this page with a revised effective date.